Privacy Policy

1. About This Privacy Policy

This Privacy Policy describes how MINVI Jewelry (referred to as "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, place wholesale or custom jewelry orders, contact our support team, or engage with our business services.

This policy applies to all users of our website, including:

• Wholesale distributors, boutique owners, and bulk order clients
• Custom jewelry design and OEM/ODM order clients
• Website visitors, registered account holders, and newsletter subscribers
• International shipping and freight forwarder partners

This policy is designed to comply with global privacy regulations, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable international data protection laws.

2. Our Business Information

MINVI Jewelry is a professional jewelry manufacturer and wholesale supplier specializing in original designer jewelry, custom production, and international bulk order fulfillment.

• Contact Email for Privacy Inquiries: privacy@minvijewelry.com
• General Business Inquiries: info@minvijewelry.com
• Shipping & Order Support: shipping@minvijewelry.com

3. Personal Information We Collect

We collect personal information only when you voluntarily provide it to us, or when it is necessary to fulfill our business obligations to you. The types of information we collect vary based on your interaction with our business:

3.1 Information for Wholesale & Custom Order Clients

When you place a wholesale bulk order, custom jewelry order, or OEM/ODM order, we may collect:

• Personal contact information: Full name, email address, phone number, company name, job title, billing address, shipping address, tax ID/VAT number, and business registration information
• Order and production information: Item numbers, product specifications, custom design details, gemstone/metal preferences, order quantity, pricing, payment details, production timeline requirements, and shipping preferences
• Custom design information: Design drawings, inspiration images, brand guidelines, logo files, and other custom specifications you provide for production
• Communication history: Emails, chat messages, and other correspondence between you and our sales/support team

3.2 Information for Website Visitors & Registered Users

When you visit our website, register for an account, or subscribe to our newsletter, we may collect:

• Basic contact information: Full name, email address, phone number, and account login credentials
• Website usage information: Pages visited, time spent on our site, referral source, device information, IP address, and browser type (collected via cookies and analytics tools)
• Marketing preferences: Newsletter subscription status, marketing consent, and preferred communication channels

3.3 Payment & Financial Information

We do not store full credit card, debit card, or bank account details on our servers. All payment processing is handled by secure, PCI-compliant third-party payment processors (PayPal, bank transfer providers, and credit card processors). We only collect payment confirmation details, transaction IDs, and billing information necessary to verify and fulfill your order.

4. How We Collect Your Information

We collect your personal information through the following channels:

1. Website Forms: Account registration, checkout, custom order quote requests, contact forms, and newsletter subscription forms on our website
2. Email & Direct Communication: Emails, phone calls, instant messages, and other direct correspondence between you and our team
3. Order & Production Process: Information provided during order placement, custom design consultation, production coordination, and shipping arrangement
4. Cookies & Tracking Technologies: Automated collection of website usage data via cookies, Google Analytics, and other analytics tools (see Section 10 for more details)
5. Third-Party Sources: Information provided by your nominated freight forwarders, shipping carriers, and payment processors to fulfill your order

5. How We Use Your Personal Information

We use your personal information only for legitimate business purposes, in compliance with global privacy laws. Our primary uses of your information include:

1. Order Fulfillment & Production: Processing your wholesale/custom orders, coordinating custom jewelry production, verifying payment, arranging shipping and delivery, and communicating order updates
2. Customer Service & Support: Responding to your inquiries, resolving order issues, providing product information, and assisting with custom design consultations
3. Business Communication: Sending order confirmations, production updates, shipping notifications, invoice reminders, and important business announcements
4. Marketing & Promotions: With your explicit consent, sending newsletters, new product announcements, wholesale promotions, and industry updates. You may opt out of marketing communications at any time
5. Legal & Regulatory Compliance: Complying with tax laws, customs regulations, export/import laws, court orders, and other legal obligations
6. Website & Service Improvement: Analyzing website usage data to improve our website functionality, user experience, product offerings, and customer service
7. Fraud Prevention & Security: Verifying your identity, preventing fraudulent transactions, and protecting the security of our website and business

6. Sharing & Disclosure of Your Personal Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We only share your information with trusted third parties when it is necessary to fulfill our business obligations to you, or when required by law.

We may share your information with the following third parties:

1. Service Providers: Trusted third parties who assist us in operating our business, including:
   • Shipping carriers, freight forwarders, and logistics partners (to arrange delivery of your order)
   • Payment processors and financial institutions (to process payments and verify transactions)
   • Custom manufacturing partners and suppliers (to fulfill custom jewelry production orders)
   • IT service providers, website hosting companies, and analytics tools (to maintain and improve our website and services)
   • Legal, accounting, and tax professionals (to comply with legal and regulatory obligations)
2. Legal & Regulatory Authorities: When required by law, court order, government regulation, or to protect our legal rights, property, or safety
3. Business Transfers: In the event of a merger, acquisition, sale of all or part of our business, your information may be transferred as part of the business assets, with the same privacy protections in place
4. With Your Explicit Consent: We may share your information with other third parties when you have given us explicit written consent to do so

All third-party service providers are contractually required to protect your personal information, use it only for the purposes we specify, and comply with applicable privacy laws.

7. Data Security & Retention

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Secure, encrypted website hosting with SSL/TLS encryption for all data transmission
• Access controls: Only authorized employees have access to your personal information, on a need-to-know basis
• Regular security audits and updates to our website and systems
• Secure data storage with regular backups to prevent data loss
• Compliance with PCI DSS standards for all payment processing

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods include:

• Order and production information: Retained for a minimum of 7 years after order completion, to comply with tax, customs, and warranty obligations
• Account and contact information: Retained for as long as you maintain an active account with us, or until you request deletion of your account
• Marketing information: Retained until you withdraw your consent to receive marketing communications
• Legal and regulatory information: Retained for as long as required by applicable laws and regulations

When your information is no longer needed, we will securely delete, anonymize, or destroy it to prevent unauthorized access.

8. Your Privacy Rights

Depending on your location, you may have the following rights under applicable privacy laws:

1. Right to Access: Request a copy of the personal information we hold about you
2. Right to Rectification: Request correction of inaccurate or incomplete personal information
3. Right to Erasure: Request deletion of your personal information, where we no longer have a legitimate reason to retain it
4. Right to Restrict Processing: Request restriction of the processing of your personal information, in certain circumstances
5. Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format, for transfer to another organization
6. Right to Withdraw Consent: Withdraw your consent to our processing of your personal information, where processing is based on your consent
7. Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time, by clicking the "unsubscribe" link in our emails or contacting us directly

To exercise any of these rights, please contact us at privacy@minvijewelry.com. We will respond to all valid requests within 30 days, in compliance with applicable privacy laws.

9. International Data Transfers

Our business is operated globally, and your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States, China, and other countries where our service providers are located.

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by the European Commission for transfers to non-EEA countries
• Compliance with the EU-US Data Privacy Framework for transfers to the United States
• Contractual requirements for our service providers to implement adequate security measures for international data transfers

10. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and improve our services. Cookies are small text files that are stored on your device when you visit our website.

Types of Cookies We Use

1. Necessary Cookies: Essential for the operation of our website, including account login, checkout, and order processing. These cookies cannot be disabled, as they are required for basic website functionality
2. Analytics Cookies: Used to collect information about how visitors use our website, including pages visited, time spent, and referral source. We use this data to improve our website and user experience
3. Functionality Cookies: Used to remember your preferences, such as language, shipping country, and product preferences, to enhance your user experience
4. Marketing Cookies: With your consent, used to deliver personalized marketing content and advertisements based on your interests and browsing behavior

Controlling Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please note that blocking necessary cookies may affect the functionality of our website, including the ability to place orders or log in to your account.

For more information about our use of cookies, please contact us at privacy@minvijewelry.com.

11. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete that information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Any changes will be posted on this page, with an updated effective date. We will notify you of material changes to this policy via email or a prominent notice on our website, at least 30 days before the changes take effect.

Your continued use of our website and services after the effective date of the updated policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our handling of your personal information, or your privacy rights, please contact our Privacy Team at: